Dragonfly Education Hour Use and Refund Policy
Purchased hours belong to the client. Payment plans must be completed as agreed. Hours are transferable to alternate tutors for alternate subjects as deemed necessary. Parents, Guardians, and Mature students can reserve hours, place tutoring on hold for alternate courses, or transfer them to other immediate family members as long as proper notice has been given. Hours owed to the client will not expire for a period of one year from the contract signature date. One year from the contract signature date, any outstanding hours that have not been used will be forfeited and added to our scholarship fund for underprivileged children.
Dragonfly Education takes pride in our work with our customers. We try to ensure every customer would like to give us a 5-star rating. However, sometimes we get things wrong. We always like a chance to make things right for our customers. Please reach out at 303.960.4486 to let us know if we’ve let you down – we’ll do our best to make you happy. If, however, we are unable to rectify the situation, we will refund the remaining unused hours in your account.